# Support

Here is how to get started with the Thoughtspan app, and how to reach us when something is not right.

## What Thoughtspan is

Thoughtspan is an AI workspace for businesses. Your company’s assistant answers questions from your company’s own data and documents, prepares you for meetings, drafts work for you to review, and keeps track of tasks.

The app for iPhone gives you that workspace on your phone: chats with the assistant, messages with colleagues, today’s brief, meetings and tasks.

## How to sign in

Thoughtspan is set up for each company, so there is no public sign-up. To sign in:

- Ask your company’s Thoughtspan administrator for a sign-in link.
- Open the link on your iPhone, or copy it and paste it on the app’s sign-in screen.
- Give the phone a name you will recognize, then save.

Each link works once and expires. If yours says it was used or has expired, ask your administrator for a new one.

If your company does not use Thoughtspan yet and you would like to talk about it, email us.

## Common questions

- Notifications. To turn them on or off, open the app’s Settings, or your iPhone’s Settings, then Notifications, then Thoughtspan.
- Signing out. Signing out removes your sign-in from this phone. To sign in again you need a new link.
- A lost phone. Tell your administrator. They can revoke that phone’s access.
- Your data. See our privacy policy for what we collect and how to ask us to delete it.

## Contact us

Email support@thoughtspan.ai. Tell us your company, what you were doing and what you saw. A screenshot helps. We reply as soon as we can.

[Support](https://thoughtspan.ai/support/) · [Thoughtspan home](https://thoughtspan.ai/)